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Billing is the in-product source of truth for the selected workspace’s current plan, price, interval, subscription status, included features, credit use, and available plan changes.

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Open Billing

Use either path:
  • select the credit indicator at the bottom of the Company panel;
  • open the avatar menu and select Billing;
  • open Settings > Billing.
Always verify the workspace before changing a subscription.

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Plans

Alesta’s public plan families are Free, Pro, and Enterprise. The exact catalog served in Billing controls what is selectable in the current environment. Prices, discounts, billing intervals, feature labels, taxes, and checkout availability can change. Use the values shown in Billing or on the live Pricing page, not a screenshot or copied number.

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Who can change billing

Only the workspace Owner can:
  • start checkout;
  • change plan or billing interval;
  • open the subscription-management portal;
  • manage payment methods;
  • schedule or undo a downgrade or cancellation;
  • approve a seat-related billing change.
Admins can view relevant plan context but cannot complete owner-only billing actions.

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Start or change a plan

1

Review the current state

Check the active plan, subscription badge, billing interval, included features, seats, current period, and next billing date.
2

Choose an available plan

For a free workspace, select the current self-serve offer. For an active subscription, open Upgrade plan or the available plan grid.
3

Confirm the billing interval

Select monthly or annual only when the current catalog offers it. Read any interval-specific discount and total.
4

Complete the provider flow

A free-to-paid purchase can open Stripe Checkout. An active subscription change can use the transition flow shown in Billing.
5

Wait for confirmation

Do not assume the plan changed because a payment page opened. Return to Billing and confirm the new server-reported plan and subscription state.
An immediate upgrade that cannot charge the payment method leaves the old plan in place. Update the payment method and try again only after reading the error.

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Scheduled changes and cancellation

A downgrade or cancellation can remain scheduled until the end of the current billing period. Billing keeps the current plan active and shows the effective date. Use the available undo control if the workspace should remain on its present subscription. A scheduled cancellation takes precedence over a scheduled downgrade in the interface.

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Subscription notices

Billing can show notices for states such as:
  • trialing;
  • active;
  • payment confirmation required;
  • past due, unpaid, or incomplete;
  • scheduled plan change;
  • scheduled cancellation;
  • expired subscription setup.
Follow the specific notice. Do not infer access from the last payment attempt.

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Seats and invitations

Inviting an Admin can change the subscription quantity. The Team invitation flow can preview the new seat count and any prorated amount before the Owner confirms.

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References